Refund Policy
Last updated: October 28, 2026.
Subscriptions
Subscriptions for Alto Dental plans, the website Care Plan, and the Local and Growth add-ons are billed monthly in advance.
You can cancel anytime after any minimum term. Service continues to the end of the paid month. There are no refunds or credits for partial months.
Care Plan and add-on minimums
The Care Plan has a 3-month minimum with the $299 build, then month to month.
Local and Growth add-ons each have a 3-month minimum, then month to month.
Local and Growth add-ons need an active Care Plan and end with it; an add-on still inside its own 3-month minimum is billed through that minimum.
Website builds and one-time add-ons
Website build fees ($299 with the Care Plan, $499 handoff) and one-time add-ons are non-refundable once work starts.
If you cancel before work starts, the fee is refunded in full.
Workflow Tune-Up exception
Our 3-hour promise: by the end of the first session, we'll identify at least 3 hours a week your team can get back. If we can't, we stop and refund you in full.
See Workflow Tune-Up.
Other fixed-price projects
Other fixed-price projects are governed by the signed proposal for that project.
Sales tax
Applicable Tennessee sales tax is added at checkout where required.
Billing questions and cancellations
For billing questions or cancellations, email info@jcmdsolutions.com or call (615) 993-8700.
Start with a 15-minute conversation.
Tell us what you're working on. We'll help you find the right next step.